Call us:
07799175108Other Policies
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Below are some additional policies and content that may be relevant to your experience with DRC Auto Sales.
1. Refund and Cancellation Policy
At DRC Auto Sales, we strive to ensure that you are satisfied with your vehicle purchase. However, we understand that circumstances may change. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled:
Vehicle Purchases:
Once a vehicle is sold and payment is made in full, the sale is generally final. However, if the vehicle has a major fault that was not disclosed, we will work to resolve the issue by either offering a replacement, repair, or refund as appropriate under the terms of the warranty.
Deposits:
Deposits are non-refundable, except in cases where the vehicle is unavailable or cannot be delivered as agreed. If a vehicle is returned due to significant defects within the warranty period, the deposit will not be refunded for transportation costs.
Finance Agreements:
For finance purchases, cancellation terms are subject to the finance provider’s conditions. You must refer to the finance agreement for specific details about your right to cancel.
2. Cookie Policy
We use cookies on our website to enhance your user experience and to gather information about site traffic. A cookie is a small file placed on your device that allows us to remember your preferences and improve the functionality of the site.
What Are Cookies:
Cookies are small text files that are stored on your device when you visit a website. They help the site recognize you, remember your preferences, and optimize your browsing experience.
Why We Use Cookies:
Cookies help us understand how our website is used, allowing us to make improvements to content, navigation, and user experience. They are also used to personalize your visit, such as remembering login credentials or language preferences.
Managing Cookies:
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
3. Vehicle Returns Policy (Post-Delivery)
Once a vehicle is delivered, the return policy is governed by the terms of the warranty provided at the time of sale. If you are unsatisfied with your vehicle after delivery, please contact us within 14 days of receipt to discuss your concerns. In cases where a vehicle has a manufacturing defect or fault, we will work with you to resolve the issue through repair, replacement, or return as per the warranty agreement.
Defective Vehicles:
If your vehicle develops a fault or is defective, please contact us immediately. The warranty covers most mechanical and electrical faults for a limited period, and we will work with you to either repair the vehicle or offer a solution.
4. Finance and Credit Policy
At DRC Auto Sales, we offer a range of finance options to help you purchase your next vehicle. All finance applications are subject to approval by our third-party finance partners. By applying for finance through us, you acknowledge and accept the following:
Eligibility:
You must meet the eligibility criteria set out by the finance provider, including age, credit score, and income.
Interest Rates and Terms:
Finance terms, including interest rates, will be discussed with you before you sign any agreements. Rates vary depending on your credit score and the finance option you choose.
Repayments:
Once you’ve signed a finance agreement, you are committed to the repayment terms set out in the agreement. Failure to make timely payments can lead to penalties and potentially affect your credit score.
5. Vehicle Servicing and Maintenance Policy
At DRC Auto Sales, we offer a range of vehicle services, including pre-sale inspections, post-sale maintenance, and extended warranties. We believe in maintaining transparency when it comes to servicing and repairs:
Pre-sale Inspection:
Every vehicle undergoes a thorough inspection to ensure that it meets our high-quality standards before being listed for sale.
Post-sale Maintenance:
We offer maintenance services to keep your vehicle in top condition. If you have purchased a vehicle from us, we can help with regular servicing or repairs at competitive rates.
Parts and Repairs:
If your vehicle requires parts or repairs under warranty, we will ensure that any replacements are done using high-quality, compatible parts. Non-warranty work may incur additional costs.
6. Customer Complaints and Dispute Resolution
We aim to provide a seamless and enjoyable experience for all our customers. However, if you have any concerns or complaints about our services, please contact us directly, and we will do our best to resolve the issue.
Complaints Handling:
If you are dissatisfied with your vehicle or service, please contact our customer service team at 07799175108. We will respond promptly and work to resolve the issue in a fair and professional manner.
Alternative Dispute Resolution (ADR):
If we are unable to resolve a complaint to your satisfaction, we may refer the issue to an independent third-party ADR service. This is an impartial way to settle disputes without going to court.
7. Accessibility Policy
At DRC Auto Sales, we are committed to providing an accessible and inclusive environment for all our customers. We aim to meet the needs of individuals with disabilities by offering accessible facilities and support during your visit to our dealership.
Dealership Accessibility:
Our dealership is designed to be wheelchair accessible, and we ensure that all customers have access to the services they need. If you require any assistance, please contact us in advance, and we will do our best to accommodate your needs.
8. Environmental and Sustainability Policy
As a responsible business, we are dedicated to minimizing our environmental impact. We actively work towards adopting sustainable practices in every aspect of our operations, including waste reduction, energy efficiency, and promoting eco-friendly vehicle options.
Eco-Friendly Vehicle Options:
We offer a range of low-emission vehicles and aim to promote environmentally-conscious choices for our customers.
For further details on any of these policies, or to discuss any other inquiries, please do not hesitate to contact our team at DRC Auto Sales. We are here to ensure that your experience is as smooth, transparent, and satisfactory as possible.
